Contact Email: info@onestepkauf.de
Return Address: Hilchenbach, Germany

Overview

At OneStepKauf, your satisfaction is our priority. You have the right to cancel or return your order within 14 days of receiving your products, in accordance with German consumer protection laws. This policy applies to all items purchased through our website, unless otherwise stated.

Eligibility for ReturnsTo be eligible for a return:

• Items must be unused, undamaged, and in the original packaging.
• Proof of purchase (receipt or order confirmation) is required for all returns.

Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized products (e.g., personalized shirts, caps, mugs)
• Perishable goods (if applicable, e.g., food items, fresh flowers)
• Fragile or flammable items (e.g., certain candles)

This ensures safety and hygiene, and compliance with German law.

Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to your original payment method within 7–14 business days.
• Shipping costs are non-refundable.

Exchanges

We offer exchanges for defective or damaged products. To request an exchange:

1. Email us at info@onestepkauf.de with your order details.
2. Send the item to: Hilchenbach, Germany
3. Once received and inspected, we will ship the replacement item.

Note: Shipping costs for returning items are borne by the buyer. We recommend using a trackable shipping service for returns.

Gifts

• If your item was purchased as a gift and shipped directly to you, you will receive a gift credit for the returned item.
• If the gift was sent to the gift giver first, the refund will be issued to the original purchaser.

How to Return an Item

1. Contact us at info@onestepkauf.de to initiate the return.
2. Mail the item to: Hilchenbach, Germany
3. Ensure it is securely packaged to avoid damage during transit.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account.
2. Contact your credit card company.
3. Contact your bank.

If you still haven’t received your refund, email info@onestepkauf.de for assistance.